Shipping & Delivery Policy
Last Updated: February 12, 2025
Thank you for choosing Urbanedgeapparel. We are committed to providing a smooth, transparent, and dependable shipping experience from the moment your order is placed until it reaches your doorstep. This Shipping & Delivery Policy explains how we process orders, estimated delivery timelines, shipping charges, tracking information, and the steps to take if any shipping-related issues arise.
Every order is prepared with care to ensure that your jewelry arrives safely and in excellent condition. While we work closely with trusted delivery partners to maintain reliable service, shipping times may occasionally vary due to circumstances outside our control. We encourage customers to review the information below before placing an order so expectations are clear throughout the fulfillment process.
Order Processing
Orders are processed during our regular business days after successful payment authorization. Most purchases are prepared for shipment within 1 business day. Processing includes payment verification, order review, quality inspection, careful packaging, and shipment preparation.
Orders placed after our daily cut-off time, on weekends, or during business closures will begin processing on the next available business day. During promotional events, seasonal shopping periods, or unusually high order volumes, processing may require additional time. Should any unexpected delay occur, we will make reasonable efforts to keep you informed.
Please note that processing time is separate from the shipping transit time shown below.
Shipping Time
After your order has been processed and handed to the carrier, it typically arrives within 2–6 business days. Delivery estimates begin once the shipment has been accepted by the carrier rather than when the order is first submitted.
Although many orders arrive sooner than expected, shipping estimates should be considered approximate. Carrier operations, weather conditions, transportation disruptions, or local delivery circumstances may occasionally affect final delivery dates.
Shipping Cost
We keep our shipping rates simple and transparent so you know the cost before completing your purchase.
| Shipping Method | Cost |
|---|---|
| Standard Shipping | Flat Rate: $6.99 |
The shipping charge is displayed during checkout before payment is completed. Any applicable taxes or additional checkout charges are calculated separately where applicable.
Delivery Time
The following table summarizes the typical fulfillment timeline for standard domestic orders.
| Stage | Estimated Time |
|---|---|
| Order Processing | 1 Business Day |
| Shipping Transit | 2–6 Business Days |
| Estimated Total Delivery | 3–7 Business Days |
These estimates are provided for general guidance and are not guaranteed delivery commitments.
Cut-off Time
Orders received before 5:00 PM (EST), Monday through Friday, will begin processing on the same business day whenever possible. Orders submitted after the cut-off time will generally be processed on the following business day.
Orders placed on Saturdays, Sundays, or business holidays are processed when normal business operations resume.
Shipping Carriers
We partner with established national shipping providers to help ensure dependable and secure delivery. Carrier selection may vary depending on destination, package size, and operational availability.
- USPS
- UPS
- FedEx
The selected carrier will be determined during fulfillment based on the most efficient shipping option available for your order.
Tracking Orders
Once your shipment has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Tracking updates are supplied directly by the shipping carrier and may require a short period before becoming active. Customers can use the tracking number to monitor shipment progress throughout the delivery journey.
If you have not received tracking information within a reasonable time after your order has shipped, please contact our customer support team for assistance.
Delivery Delays
While we strive to meet all estimated delivery timelines, occasional delays can occur due to severe weather, transportation disruptions, high shipping volumes, carrier operational issues, or other unforeseen circumstances.
Once a package has been transferred to the shipping carrier, delivery schedules are managed by that carrier. We appreciate your patience during unexpected delays and will gladly assist with investigating shipments when necessary.
Lost Packages
If your tracking information shows no movement for an extended period or your package appears to be lost, please notify us as soon as possible.
We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution. Investigation timeframes vary depending on carrier procedures. Customers may be asked to verify shipping information or provide additional details to assist with the inquiry.
Incorrect Address
Please carefully review your shipping address before submitting your order. Accurate address information helps prevent unnecessary delivery delays and additional shipping expenses.
If an incorrect or incomplete address is provided, processing or delivery may be delayed. Orders that have already entered shipment may not be eligible for address modifications. If you notice an error after placing your order, contact us immediately and we will make every reasonable effort to assist before shipment.
Returned Packages
Packages returned because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the shipment may require additional handling before they can be reshipped.
If a package is returned to us, we will contact you to discuss available options. Additional shipping charges may apply if a replacement shipment is requested after the original delivery could not be completed due to customer-provided information.
Damaged Deliveries
Every order is packaged carefully to help protect your purchase during transportation. If your package arrives visibly damaged or the contents appear damaged upon opening, please retain the original packaging whenever possible.
We recommend contacting us promptly with your order number, photographs of the package, shipping label, and affected items so we can review the situation and determine an appropriate solution.
International Shipping
At this time, Urbanedgeapparel only ships within the United States.
We do not currently offer international shipping or delivery to destinations outside the United States. Should international shipping become available in the future, this policy will be updated with additional information.
Order Changes
If you need to modify your order after it has been placed, please contact our customer support team as quickly as possible.
Requests for changes, including shipping address updates or item modifications, can only be accommodated before the order enters fulfillment. Once processing or shipment has begun, changes may no longer be possible.
Order Cancellation
Orders may be cancelled before fulfillment begins. Cancellation requests received after processing or shipment has started may no longer be eligible.
If you wish to cancel an order, please contact us immediately after placing it. We will review the request and confirm whether cancellation can still be completed.
Contact Us
If you have any questions regarding shipping, delivery, order tracking, or any other fulfillment-related matter, our customer support team is happy to assist.
Email: support@urbanedgeapparel.shop
We aim to respond to all customer inquiries as promptly as possible and appreciate the opportunity to assist with your shopping experience.