Return & Refund Policy
Last Updated: January 28, 2025
At Urbanedgeapparel, customer satisfaction is one of our highest priorities. We want you to feel confident when purchasing from our store, and we understand that there may be occasions when a return or refund is necessary. This Return & Refund Policy outlines the procedures, eligibility requirements, and timelines that apply when requesting a return, exchange, or refund.
Our goal is to make the process straightforward, transparent, and fair for every customer. We encourage you to review this policy before initiating a return so you understand the available options and the steps involved. If you have questions at any point during the process, our customer support team is available to assist you.
Eligibility
Most purchases may be returned within 30 days from the date your order is delivered. Requests submitted after the return period has expired may not qualify for a refund or exchange.
To help ensure a smooth return experience, customers should contact us before sending any merchandise back. This allows us to review the request, provide return instructions when applicable, and help prevent unnecessary shipping delays.
Returns that satisfy the eligibility requirements described in this policy will be reviewed upon arrival and processed as quickly as possible.
Return Conditions
To qualify for a return, items should be returned in their original condition. Products should be free from unnecessary wear, damage, or alterations that would prevent normal inspection.
Whenever possible, returned merchandise should include the original packaging, protective materials, and any accessories that were included with the shipment. Returning items in their original presentation helps us verify the order more efficiently and reduces processing time.
We reserve the right to decline returns that do not meet the conditions outlined in this policy or that show evidence of misuse, excessive wear, intentional damage, or unauthorized modifications.
| Requirement | Status |
|---|---|
| Return Window | 30 Days from Delivery |
| Restocking Fee | No Fee |
| Inspection Required | Yes |
Non-returnable Items
While most eligible products may be returned within the applicable return period, certain situations may prevent a return from being accepted.
- Items returned after the 30-day return period.
- Products showing signs of misuse, abuse, or intentional damage.
- Items altered or modified after delivery.
- Products missing significant components originally included with the purchase.
- Items returned without sufficient information to identify the original order.
If a return cannot be approved, we will notify you and explain the reason whenever possible.
Return Process
To begin a return request, please contact our customer support team and provide your order number along with a brief explanation of the reason for the return.
Depending on the circumstances, we may request photographs or additional information to better understand the issue before authorizing the return. Once your request has been reviewed, you will receive instructions explaining how to return the item.
For the fastest processing, please package returned merchandise carefully to reduce the possibility of damage while the shipment is in transit.
Inspection
Every returned package is inspected upon arrival. During this review, we verify the returned item, compare it with the original order information, and evaluate its condition.
The inspection process helps ensure that refunds are issued accurately and that returned merchandise satisfies the eligibility requirements outlined in this policy. If additional clarification is needed, our customer support team may contact you before completing the review.
Inspection times can vary depending on return volume, but we strive to complete evaluations promptly.
Refund Timeline
After your returned item successfully completes inspection and is approved, your refund will be processed within 10 business days.
The exact posting date may vary depending on your financial institution or payment provider. While most refunds appear sooner, some providers require additional time before funds become available.
| Refund Stage | Estimated Time |
|---|---|
| Return Inspection | After Package Arrival |
| Refund Processing | Within 10 Business Days |
| Restocking Fee | None |
Refund Method
Approved refunds are issued using the same payment method originally used for the purchase whenever possible. This helps ensure a secure and efficient refund process.
Depending on the payment provider, additional processing time may be required before the refunded amount appears in your account. Once a refund has been issued on our end, the remaining processing timeline is managed by the payment provider.
Late Refunds
If more than 10 business days have passed since your refund was approved and you have not yet received your funds, we recommend first checking with your payment provider to determine whether the refund is still being processed.
If you have already confirmed with your payment provider and still require assistance, please contact our support team. We will gladly review the refund status and provide any available updates.
Damaged Items
If your order arrives damaged during transportation, please notify us as soon as reasonably possible after delivery.
To help us investigate the issue efficiently, please include photographs showing the damaged item, the shipping packaging, and the shipping label whenever available. These details allow our team to review the situation and determine an appropriate resolution.
Please avoid discarding the packaging until your request has been reviewed.
Wrong Items
If you receive an item that differs from what you ordered, please contact us promptly after delivery.
Providing your order number together with photographs of the received product will help us verify the issue and resolve it as efficiently as possible. Once confirmed, we will work with you to provide an appropriate solution.
Exchanges
Customers who wish to receive a different eligible item instead of a refund may request an exchange during the return period.
Exchange requests are subject to product availability at the time the returned item is inspected. If the requested replacement is unavailable, alternative options may be offered, including a refund when appropriate.
Submitting an exchange request before returning the item helps us review available inventory and provide the most efficient assistance possible.
Contact Us
If you have questions regarding returns, refunds, exchanges, or the status of an existing request, our customer support team is ready to help.
Email: support@urbanedgeapparel.shop
We are committed to providing timely assistance and making every reasonable effort to ensure that your return experience is handled professionally, fairly, and efficiently.